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Onboard Security
The following onboard security information only applies for trains within Queensland. For more information please call 1800 872 467 (TRAINS).
Traveltrain want to provide you with a safe, reliable and comfortable travel experience. You can play an important role by thinking SAFETY first. Whilst on station platforms remain behind the yellow platform line at all times unless accessing or egressing a service. Please also be cautious when entering or leaving your train or coach service.
The minimum age for a child to travel without an accompanying adult is twelve years. Parents & Guardians should consider whether this is suitable depending on the particular circumstances of the journey involved. Onboard staff provide a general duty of care to all customers but cannot provide dedicated attention to minors in this situation.
It is recommended to keep all items of value on your person at all times whilst onboard. Checked luggage is covered for loss or damage up to a maximum of $200.00 per item and all carry on luggage is at owners risk.
Traveltrain provide a smoke free environment for both passengers and staff. The smoking of any substance is not allowed on trains or platforms or in booking offices and other enclosed areas.
You can purchase a selection of wine and beer on Traveltrain services if you are aged 18 or over. You are not permitted to consume alcohol purchased elsewhere while on a Traveltrain service. Traveltrain reserves the right to refuse alcohol service to intoxicated passengers and may deny them access to further Traveltrain services. Traveltrain endorses the Responsible Service of Alcohol.
Feel free to contact any QR staff member if you are concerned about your safety.
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Travel Information
